Delivery Information
We deliver with care and discretion. Our team works daily to ensure smooth processing, so you receive your order promptly and without hassle. Orders are typically dispatched within 1-2 business days.
Shipping & Delivery Times
- All shipments include Track & Trace, so you can easily follow your package online.
- We do our best to ship every order as quickly as possible. During busy periods or holidays, delivery may take slightly longer.
- Note (UK): Orders to the United Kingdom may take longer to arrive due to customs processing.
Carriers
We work with reliable European carriers to ensure your wholesale orders arrive safely:
- DPD —Standard European delivery
- UPS —Standard delivery
- UPS Express —Expedited delivery for urgent orders
Shipping Costs
Shipping costs are calculated at checkout based on your delivery country and order weight.
Address & Delivery
- Always verify that your name, street, house number, postal code and city are complete and correct at checkout.
- Delivery to a pickup point may be available depending on your region.
Discreet & Careful Packaging
- We package your order discreetly, without conspicuous markings.
- We use sturdy packaging and filling materials to help prevent damage during transport.
Damaged or Defective Products
Has your order arrived (partially) damaged or did you receive a defective product? Please let us know within 7 days of receipt. You can do so by email or phone, preferably with photos of the outer packaging and contents. This way we can quickly assess the situation and offer an appropriate solution.
- Contact us first —we'll work with you to find the best next step.
- Do not send a product back directly; we can often resolve it faster and more easily if you reach out to us first.
More Information
For all details about ordering, shipping and returns, please refer to our Terms and Conditions.